Junior Service Desk Analyst
- Contract type
- Permanent
- Working Pattern
- Full time
- Location based
- Maidenhead
- Hours per week
- 37.5
- Dates that interviews will take place
- 29th January onwards
- Salary
- £28,111 - £30,644
- Summary of vacancy
-
At SUEZ, we act for what truly matters; the environment, society, and for the future. This is the place for people who want to make a real impact, not just watch from the sidelines. Join us and help drive positive change through innovative solutions that build a more resilient and sustainable world.
Junior Service Desk Analyst (Entry-Level / Graduate Opportunity)
Location: Maidenhead (hybrid working)
Salary: £28,111 – £30,644 per annum
Benefits: up to 3% annual bonus, 20 days holiday plus 8 bank holidays, employer pension
Hours: Monday to Friday, 8:30am – 5:00pm (1-hour lunch)This Junior Service Desk Analyst role is an excellent entry-level / graduate scheme-style opportunity for people who are curious, people-focused and motivated by purpose.
At SUEZ, your career is a journey full of possibilities. With diverse roles across multiple activities and locations, we empower you to shape your own path. Here, you’re encouraged to learn, grow, and take ownership of your development because when you thrive, we all succeed.
- About the role
-
About the role
This is a training-led, junior IT role designed for those with little or no professional IT experience. Full training will be provided.
During training (typically 1 month): 5 days per week onsite in Maidenhead
Once trained: Hybrid working – 3 days per week in Maidenhead
You’ll be supported by experienced colleagues, gain hands-on responsibility early, and build skills that set you up for long-term growth in IT.
What you’ll be doing
- Provide first-line IT support to colleagues via phone, email and Microsoft Teams
- Resolve basic issues across desktops, mobiles, applications and networks, escalating where needed
- Deliver friendly, inclusive and professional customer service at all times
- Support account setup and deactivation, following security and data policies
- Create and update clear knowledge base articles to improve self-service and team learning
What we’re looking for
- You don’t need to tick every box – we’re keen to hear from people with potential.
- GCSEs or A-levels (or equivalent) in core subjects such as English and Maths
- An interest in IT, technology or digital services (qualifications are welcome but not essential)
- Clear communication skills and the ability to explain technical issues in plain language
- A customer-focused mindset with empathy, accuracy and attention to detail
- Awareness of basic IT security principles (passwords, phishing, data handling)
Who we are
At SUEZ, respect is at the heart of everything we do — for each other, for our customers, and for the communities we serve. We foster inclusive, caring environments where diversity, wellbeing, safety, and solidarity are more than values — they’re everyday realities. These principles shape how we work together, every day. We’re committed to building a workplace where everyone feels valued and included. If you’re excited about this opportunity but don’t meet every single requirement, we encourage you to apply. Your unique experience, perspective, and potential could be exactly what we’re looking for. We offer a comprehensive benefits package designed to support your wellbeing and growth — including competitive pay, pension plans, health and wellbeing programs, learning opportunities, and career development. Everything you need to thrive, both professionally and personally. Join us in transforming today’s environmental challenges into tomorrow’s innovative water and waste solutions.
At SUEZ, your work truly matters — driving action and shaping a more resilient, sustainable future.
Meet your recruiter - Emily Bussey
Recruitment Manager: Social Mobility & Inclusion | SUEZ UK
https://www.linkedin.com/in/emily-bussey/
As Recruitment Manager, with almost 6 years' experience in headhunting & specialist recruitment roles, I support SUEZ UK to appoint business-critical positions nationally. By working with our stakeholders, I ensure that our workforce is motivationally aligned with our mission and values so that we can meet and exceed our customers expectations.
I have a personal passion and professional focus on Social Mobility & Inclusion. I support individuals from a variety of backgrounds including Care Leavers and NEETs, Veterans, Refugees and people with disabilities, to gain and maintain employment. We host CV writing & Interview workshops, deliver tailored careers days and create employment opportunities.
I lead our national ROTL programme and assist people with convictions to find meaningful employment that creates safer communities through decreased re-offending rates. - Job Description
- Junior_Service_Desk_Analyst_JD_251215.docx
- Closing Date
- 28/01/2026