Customer Support Officer
- Contract type
- Permanent
- Working Pattern
- Full time
- Location based
- Darwen
- Hours per week
- 37.5
- Dates that interviews will take place
- £24,932
- Salary
- £24,932
- Summary of vacancy
-
At SUEZ, we act for what truly matters — for the environment, for society, and for the future. This is the place for people who want to make a real impact, not just watch from the sidelines. Join us and help drive positive change through innovative solutions that build a more resilient and sustainable world.
About The Role
- You will be working at Darwen Regional Office, Darwen Resource Recovery Park, Springfield House, Lower Eccleshill Road, Darwen, Lancashire, BB3 0RP.
- You be working 37.5 hours, Monday - Friday, 09:00am - 05:00pm, however start and finish times can be discussed further at interview.
- You will be earning £24,932, up to 3% bonus and SUEZ Benefits.
- About the role
-
What will I be doing?
This is a great opportunity for anyone looking for an entry‑level role, early‑career opportunity, or a position that supports long‑term career development. Whether you’re starting out, returning to work, or progressing from a graduate scheme, you’ll join a supportive and collaborative customer service and administrative team.
You will play a key part in delivering an excellent customer experience and supporting the smooth running of our waste management services, contributing to our commitment to sustainability and responsible operations.
Your responsibilities will include:
- Providing administrative support to our Customer Service team and ensuring accurate data input.
- Processing supplier and customer invoice queries with professionalism and care.
- Managing duty of care documentation and ensuring compliance with service requirements.
- Setting up new customer accounts, from contract creation through to service amendments.
- Creating tickets for waste collections promptly and supporting customer reporting using Excel.
You’ll be joining an inclusive team that values people of all ages, backgrounds, and experiences. We encourage applications from underrepresented groups and welcome candidates who bring curiosity, commitment, and a willingness to learn. If you need reasonable adjustments at any stage of the recruitment process or in the workplace, just let us know, we’re happy to support you.
What are the requirements?
You don’t need previous experience in the waste management sector — full training will be provided. We’re looking for someone who is organised, accurate, and confident communicating with both colleagues and suppliers.
To thrive in this role, you’ll bring:- Strong attention to detail, accuracy in data input, and basic Excel skills.
- Effective communication skills and the ability to build strong internal and external relationships.
- Confidence working with numbers and good mathematical competence.
- The ability to stay organised, solve problems, and manage varied tasks.
- Basic qualifications: GCSE Maths and English (or equivalent).
Previous administrative experience or knowledge of the waste management industry is helpful but not essential, we value potential and a positive approach just as much as experience.
If you’re looking for a role where you can grow, make a real impact, and contribute to a more sustainable future, we’d love to hear from you.Who we are
At SUEZ, your career is a journey full of possibilities. With diverse roles across multiple activities and locations, we empower you to shape your own path. Here, you’re encouraged to learn, grow, and take ownership of your development — because when you thrive, we all succeed.
At SUEZ, respect is at the heart of everything we do — for each other, for our customers, and for the communities we serve. We foster inclusive, caring environments where diversity, wellbeing, safety, and solidarity are more than values — they’re everyday realities. These principles shape how we work together, every day. We’re committed to building a workplace where everyone feels valued and included. If you’re excited about this opportunity but don’t meet every single requirement, we encourage you to apply. Your unique experience, perspective, and potential could be exactly what we’re looking for. We offer a comprehensive benefits package designed to support your wellbeing and growth — including competitive pay, pension plans, health and wellbeing programs, learning opportunities, and career development. Everything you need to thrive, both professionally and personally. Join us in transforming today’s environmental challenges into tomorrow’s innovative water and waste solutions.
At SUEZ, your work truly matters — driving action and shaping a more resilient, sustainable future.
Meet your Recruiter - Charese Cousins
http://linkedin.com/in/charese-cousins
Over seven years ago, I began my journey at SUEZ as an apprentice eager to learn, grow, and make a meaningful impact. That experience not only shaped my career but also gave me a deep understanding of the value apprenticeships bring to both individuals and organisations. Today, I’m proud to lead apprenticeship recruitment at SUEZ, driving initiatives that attract and support new talent across both internal and external programmes. My role allows me to champion the same opportunities that launched my own career, helping others unlock their potential and build sustainable futures. With a passion for professional development and a strong belief in the power of hands-on learning, I’m committed to delivering apprenticeships as a key part of our workforce strategy ensuring we continue to grow, innovate, and lead within our industry. I’m committed to supporting candidates throughout every stage of the hiring process, ensuring they feel informed, valued, and empowered to present their best selves.
- Job Description
- Customer_Support_Officer_JD.pdf
- Closing Date
- 11/03/2026