Customer Support Officer
- Contract type
- Permanent
- Working Pattern
- Full time
- Location based
- Fareham
- Hours per week
- 40
- Dates that interviews will take place
- Throughout April
- Salary
- £26,611
- Summary of vacancy
-
At SUEZ, we act for what truly matters for the environment, for society, and for the future. This is the place for people who want to make a real impact, not just watch from the side lines. Join us and help drive positive change through innovative solutions that build a more resilient and sustainable world.
About the role
- You will be based at our Fareham Depot, SUEZ Recycling and Recovery UK Ltd, Enterprise Park, Military Road, Fareham, Hampshire, PO16 8TU
- You will be working 40 hours per week, Monday to Friday, 8:30am - 5:00pm
- You will be earning £26,611, up to 3% bonus and SUEZ Benefits
- About the role
-
What will I be doing?
As a Customer Support Officer supporting our Corporate Accounts in your region, you’ll be the friendly, knowledgeable first point of contact for customers who need quick, accurate support. Whether you’re handling a query, guiding a customer through a process, or helping colleagues resolve an issue, you will play an essential role in delivering reliable, sustainable services that make a positive impact.
Key responsibilities include:
- Providing excellent customer service by managing incoming calls and correspondence from Corporate Account customers.
- Logging customer enquiries through internal systems and directing them to the correct teams for swift resolution.
- Working collaboratively with colleagues across all levels of the business to ensure customers receive accurate, timely responses.
- Monitoring the progress and response times of internally logged customer disputes, supporting our commitment to service quality and company values.
- Completing general office administration to help keep operations running smoothly.
This is an ideal entry‑level role for anyone looking to grow their skills, build customer‑facing experience, or take their first step into a career within sustainability and the waste management sector. We offer training, supportive colleagues, and opportunities to develop your confidence, communication, and problem‑solving abilities.
What are the requirements?
We welcome applications from people of all ages, backgrounds and experiences, including recent graduates, career changers, and those returning to the workplace. You don’t need to meet every requirement to apply, your potential matters to us.
- Strong people skills, with the ability to communicate clearly, listen actively, and build positive customer relationships.
- A helpful, solution‑focused approach to resolving queries in a professional, efficient manner.
- Previous administrative experience is beneficial but not essential, we’ll provide training and support.
- An interest in the waste management or sustainability sector is a bonus, but not required.
- Confidence using your initiative, while also working effectively as part of a team.
Our commitment to inclusion
We value diversity and believe that an inclusive workplace makes us stronger. We actively encourage applications from underrepresented groups and welcome people of all identities, backgrounds, and career stages.
If you require reasonable adjustments at any stage of the recruitment process or in the workplace, please let us know so we can support you.
Who we are
At SUEZ, your career is a journey full of possibilities. With diverse roles across multiple activities and locations, we empower you to shape your own path. Here, you’re encouraged to learn, grow, and take ownership of your development because when you thrive, we all succeed.
At SUEZ, respect is at the heart of everything we do for each other, for our customers, and for the communities we serve. We foster inclusive, caring environments where diversity, wellbeing, safety, and solidarity are more than values they’re everyday realities. These principles shape how we work together, every day. We’re committed to building a workplace where everyone feels valued and included. If you’re excited about this opportunity but don’t meet every single requirement, we encourage you to apply. Your unique experience, perspective, and potential could be exactly what we’re looking for. We offer a comprehensive benefits package designed to support your wellbeing and growth including competitive pay, pension plans, health and wellbeing programs, learning opportunities, and career development. Everything you need to thrive, both professionally and personally. Join us in transforming today’s environmental challenges into tomorrow’s innovative water and waste solutions.
At SUEZ, your work truly matters driving action and shaping a more resilient, sustainable future.
Meet your Recruiter - Charese Cousins
http://linkedin.com/in/charese-cousins
Over six years ago, I began my journey at SUEZ as an apprentice eager to learn, grow, and make a meaningful impact. That experience not only shaped my career but also gave me a deep understanding of the value apprenticeships bring to both individuals and organisations. Today, I’m proud to lead apprenticeship recruitment at SUEZ, driving initiatives that attract and support new talent across both internal and external programmes. My role allows me to champion the same opportunities that launched my own career, helping others unlock their potential and build sustainable futures. With a passion for professional development and a strong belief in the power of hands-on learning, I’m committed to delivering apprenticeships as a key part of our workforce strategy ensuring we continue to grow, innovate, and lead within our industry. I’m committed to supporting candidates throughout every stage of the hiring process, ensuring they feel informed, valued, and empowered to present their best selves.
- Job Description
- Customer_Support_Officer_JD.pdf
- Closing Date
- 06/04/2026