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Customer Services Officer / Co-ordinator

Contract type
Maternity cover
Working Pattern
Full time
Location
Avonnouth, Bristol
Dates that interviews will take place
to be confirmed
Salary
From £17,810 plus bonus and excellent benefits
Summary of vacancy

Are you good with people and great working in a team? We are looking for a Customer Services Officer to join us on a 12 month fixed term contract.

As a Customer Services Officer at SUEZ recycling and recovery UK, you’ll be support the CRE and CRM in managing the regions customer portfolio to ensure maximum account retention and avoid lost business in line with branch budget expectations.

About the role

What will I be doing?

  • Whenever our customers need to talk to us, you’ll be the person they speak to. In fact, you’ll be the first point of contact for clients in your region, dealing with requests, queries and tasks large and small.
  • You will proactively manage the ‘customer at risk’ process relating to the branch customer portfolio – ensuring timely resolutions and retention, by means of service amendment, re-negotiations with clients and internal stakeholders.
  • You will ensure profit margin is in line with regional and budget expectations when re-negotiating with clients and internal stakeholders.
  • You will record and maintain all potential customer at risk branch churn, identifying and reporting any trend that may be developing.
  • You will manage branches priority list, making recommendations where / when necessary.
  • You will promote the services provided by SUEZ in the applicable areas.
  • You will support the retentions team upselling campaigns.
  • Management of the regions age debt, on stop list and liaising with effected customers.
  • You will liaise with functional departments that may impact on customer relations / retention.
  • You will recognise where customers may be at risk and upselling opportunities within the regional portfolio.
  • You will keep up-to-date with current costs and prices required for collection services.
  • You will manage the three month hand over of accounts from FSE to the retentions team.
  • You will support the retentions team and customer at the point of the deepening the relationship with SUEZ by coordinating regular contact with the customer by means of newsletters and territory management.

Who we are

SUEZ recycling and recovery UK is a forward-thinking company recognised as one of the top places in the UK to work. We are proud of the fantastic opportunities for personal growth and development we offer our people. As we continue to develop and grow, you can play an important part in the essential work we are doing to make businesses and communities more sustainable.

Working at SUEZ recycling and recovery UK is not like most jobs – it means striving to secure our planet’s resources and being part of the resource revolution. By joining us, you will help to safeguard the environment and the public through essential waste and water management services, contribute to the sustainable development of communities, businesses and regions, and promote the emerging low-carbon circular economy.

With a raft of benefits, family-friendly policies and excellent remuneration packages, there’s never been a better time to join SUEZ recycling and recovery UK. A friendly and supportive place that you will love to work in, we believe creativity, clear communication and our drive for excellence are the keys to our success. If you share our thinking – and have the qualities we’re looking for – you could play a big part in our dedicated team.

To find out more or apply, please complete the application form and attach your CV.

*No agencies please*

Job Description
JD_CSO_Avonmouth.docx
Closing Date
09/07/2019