Customer Services Officer

Contract type
Working Pattern
Full time
Lenham Heath
Dates that interviews will take place
Interview date to be confirmed
£20,000 plus benefits
Summary of vacancy

DETS Laboratories are looking for a Customer Services Officer to join their team.

DETS Laboratories offer a wide range of high quality accredited analytical services for the environmental, construction, waste, fuel and engineering industries. Combining a modern, well equipped laboratory, with highly skilled and dedicated staff, that have the opportunity to grow and develop. You too, can be a part of our journey. Whatever you’ll be doing, you’ll be a part of an amazing team.


About the role

What will I be doing?

  • You will be responsible for managing all of the day to day administration of their designated client group.
  • You will build relationships with their customers and understand the dynamics of their businesses and the structure of each respective client. The purpose is the efficient management and resolution of customer queries and the provision of a high quality service that is fundamental to the business philosophy of the Company.

What are the requirements?

  • Experience of working in customer services is required for this role but we would also need you to have an excellent telephone manner, have good organisational skills, along with excellent working knowledge the suite of Microsoft Office applications.
  • A degree or equivalent in a science discipline would be an advantage.

Who we are

DETS have been named as an Employer Champion by the Science Council. As an employer the Science Council recognises our Commercial Laboratory Division investing in talent and a commitment towards a high quality application of science.  Becoming an Employer Champion shows our commitment to developing our teams and to our customers the quality of work and professionalism of our staff.

Our Staff are well respected within the industry, actively serving on committees and groups such as EIC, AGS, MCERTS, Landfill Regulation, and the Standing Committee of Analysts.

Within our supportive culture, you’ll enjoy a fulfilling career where you make a real contribution.

Do you want to be a part of an incredible team? Come and grow with us.

DETS are an equal Opportunities provider.

Closing Date