Customer Support Officer - Apprentice

Contract type
Working Pattern
Full time
Location based
Pool MRF
Dates that interviews will take place
W/C 02nd March 2020
Salary to be Advertised
£16,064 - £16,491 + Bonus + Benefits
Summary of vacancy

Are you good with people and great working in a team?

Do you have Customer Service experience and enjoy administration tasks?

You can help create a greener UK.

A greener, more environmentally-friendly UK is possible – and we’re making it happen.

As a Customer Support Officer at SUEZ recycling and recovery UK, you’ll be support the CRE & CRM in managing the regions customer portfolio to ensure maximum account retention and avoid lost business in line with branch budget expectations.





About the role

What will I be doing?

  • Whenever our customers need to talk to us, you’ll be the person they speak to. In fact, you’ll be the first point of contact for clients in your region, dealing with requests, queries and tasks large and small.
  • To record and maintain all potential customer at risk branch churn, identifying and reporting any trend that may be developing.
  • Manage branches priority list, making recommendations where / when necessary.
  • Promote the services provided by SUEZ UK in the applicable areas.
  • Management of the regions age debt, on stop list and liaising with effected customers.
  • Liaise with functional departments that may impact on customer relations / retention.
  • Recognise where customers may be at risk and upselling opportunities within the regional portfolio.
  • Keep up to date with current costs and prices required for collection services.
  • Support the retentions team and customer at the point of the deepening the relationship with SUEZ by coordinating regular contact with the customer by means of newsletters and territory management.

What are the requirements?

You will undertake a Level 2 Business Administration apprenticeship, but could potentially be a Level 3 depending on your experience and previous qualifications. 

  • Previous administration experience would be desirable, but it isnt a requirement, with the ability to create and maintain positive customer levels whilst managing expectations.
  • Professional, confident and efficient, with excellent communication skills and a passion for putting our customers first.
  • Resolving customer problems promptly, whilst proactively promoting customer loyalty through account reviews and retaining existing accounts.
  • A true team player, with the ability to be flexible, support and collaborate with the team where necessary.

Who we are

SUEZ recycling and recovery UK is a forward-thinking company recognised as one of the top places in the UK to work. We are proud of the fantastic opportunities for personal growth and development we offer our people. As we continue to develop and grow, you can play an important part in the essential work we are doing to make businesses and communities more sustainable.

Working at SUEZ recycling and recovery UK is not like most jobs – it means striving to secure our planet’s resources and being part of the resource revolution. By joining us, you will help to safeguard the environment and the public through essential waste and water management services, contribute to the sustainable development of communities, businesses and regions, and promote the emerging low-carbon circular economy.

With a raft of benefits, family-friendly policies and excellent remuneration packages, there’s never been a better time to join SUEZ recycling and recovery UK. A friendly and supportive place that you will love to work in, we believe creativity, clear communication and our drive for excellence are the keys to our success. If you share our thinking – and have the qualities we’re looking for – you could play a big part in our dedicated team.

To find out more or apply, please complete the application form and attach your CV.

*No agencies please*

Job Description
Closing Date