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Customer Services Advisor

Contract type
Fixed term
Working Pattern
Full time
Location based
Weston super Mare
Dates that interviews will take place
W/C 03rd February 2020
Salary to be Advertised
£17,810 - £20,482 + Bonus + Benefits
Summary of vacancy

Are you a skilled Customer Service Advisor?

These days everyone knows how important it is to reuse, recycle and recover waste materials. At SUEZ, we’re making it happen. With your expertise as a Customer Service Advisor, we can create a society where nothing is wasted so there’s minimal impact on the environment.

Join us today make the UK a greener place to live and work.

About the role

About the Role

  • Please note that this role is offered on a 6 Month Fixed Term Contract.

What will I be doing?

  • Reporting to the Customer Service Team Leader, the Customer Service Advisor will be responsible for communicating with internal and external customers to deliver excellent standards of customer service.
  • The successful candidate will work closely with the other members of the customer service team to contribute to continued success of the department and exceed customer service standards within SUEZ.
  • Managing incoming phone calls or correspondence from customers.
  • Logging any disputes customers may have to the relevant departments through the internal business channels.
  • Communicating with all levels within the business to help customers get swift and accurate resolves on their queries.
  • Monitoring the response time of, internally logged, customer disputes to assist our customers and support SUEZ company values.
  • The successful candidate will also be expected to carry out general office admin.

What are the requirements?

  • Applicants must be able to demonstrate a passion for customer service coupled with strong communication skills.
  • Working as part of a small customer service team, the successful candidate will be upbeat and friendly and be able to work under pressure.
  • The successful candidate must also have basic IT skills, customer service experience and be able to work well in a team.
  • Previous office experience would be advantageous, but not essential.

Who we are

SUEZ recycling and recovery UK is a forward-thinking company recognised as one of the top places in the UK to work. We are proud of the fantastic opportunities for personal growth and development we offer our people. As we continue to develop and grow, you can play an important part in the essential work we are doing to make businesses and communities more sustainable.

Working at SUEZ recycling and recovery UK is not like most jobs – it means striving to secure our planet’s resources and being part of the resource revolution. By joining us, you will help to safeguard the environment and the public through essential waste and water management services, contribute to the sustainable development of communities, businesses and regions, and promote the emerging low-carbon circular economy.

With a raft of benefits, family-friendly policies and excellent remuneration packages, there’s never been a better time to join SUEZ recycling and recovery UK. A friendly and supportive place that you will love to work in, we believe creativity, clear communication and our drive for excellence are the keys to our success. If you share our thinking – and have the qualities we’re looking for – you could play a big part in our dedicated team.

To find out more or apply, please complete the application form and attach your CV.

*No agencies please*

Job Description
JD_CSA.pdf
Closing Date
31/01/2020