Process Data Analyst - Water treatment

This vacancy has now expired, and is not accepting any new applications.
Contract type
Working Pattern
Full time
Location based
Peterborough, PE2 6SE
Dates that interviews will take place
Interviews w/c 2nd March 2020
Salary to be Advertised
£20,000 per annum plus great benefits
Summary of vacancy

Do you have Data Analytical skills, with an excellent approach to customer service and qualified in a scientific / engineering subject? Are you interested in a proactive role, owning relationships with customers, addressing issues and recommending improvements to water treatment processes?

SUEZ Water Technologies and Solutions (SWTS) provide our customers with technology and expertise to enhance their water, wastewater, and process productivity.

Bringing together like minded people and experienced professionals, we continue to develop advanced technologies to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy.

About the role

What will you be doing as a Services Data Analyst?

This role is key to the Engineering Support Services team, with the core responsibility of providing remote process support and analysis for a customer base within the European region. This will involve driving customer plant optimization and SUEZ product performance, through issue identification and resolution in collaboration with customers and the SUEZ technical support team. This will involve:

  • Data review and detailed process review reports to external customers and internal resources.
  • Work with Services Management to aid in the design and implementation of upgrades and project work to existing water treatment plants.
  • Communicate with fellow Technical Support team members to leverage knowledge and ensure issues are recorded and understood to allow uninterrupted customer service.
  • Submit, manage and contribute to cases arising from plant operations.
  • Initiate Corrective Maintenance requests for execution by the Field Services Teams throughout the region.
  • Setup of new remote monitoring accounts
  • Troubleshoot and facilitate repair of data communication issues.
  • Lead and/or contribute to digital development projects as necessary
  • Identify opportunities for future sales.

Providing support to the InSight setup team, with account creations, site setups and data quality reviews, there will be the opportunity for occasional travel to customer sites for hands on application of InSight hardware, training, configuration and/or process/technology troubleshooting.

What do you need and what can you gain? (Experience and qualifications)

Qualified in a Science or Engineering subject (ideally to degree level or equivalent), or with relevant water treatment experience, you'll need excellent written & oral communication skills and IT proficiency, essential for our Service Data Analysts. Additionally you’ll require:

  • Proven time management abilities, able to prioritise and multitask on concurrent projects
  • Highly motivated with ability to work independently
  • Fluent English, both spoken and written
  • Competent use of Microsoft Excel and Word.

We’d really like to hear from people who are process orientated and have existing data management skills, with analytical software knowledge (we use Spotfire), but SUEZ will invest and train people with the right commitment and approach. Given the EMEA dimension to this role, any additional language abilities would also be highly beneficial (French, Spanish, Italian or any others). 

Join the Resource Revolution! SUEZ Water Technologies & Solutions looks for innovation everywhere and now has more than 50,000 customers and 10,000 employees around the world. For more than 100 years SUEZ has been at the forefront of innovation, from the SUEZ Canal to addressing water scarcity. Finding solutions to the world's biggest problems has never been more important than right now.

We offer a great work environment, with professional development and challenging careers along with competitive reward & benefit. SWTS is an Equal Opportunity Employer, with employment decisions made without regard to any and all characteristics protected by law.

Job Description
Closing Date
This vacancy has now expired, and is not accepting any new applications.