Due to the rising concerns and spread of the COVID-19 (Coronavirus) pandemic, we have put measures in place that protect the health and wellbeing of our employees and candidates. As a result, there may be some delays in our recruitment process.

Our recruitment phone line is temporarily closed, however our recruitment team is remote working and will do their best to support you however they can.

Thank you for your patience.

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Customer Relations Officer

Contract type
Permanent
Working Pattern
Full time
Location based
Morden
Dates that interviews will take place
W/C 10th August 2020
Salary to be Advertised
From £22,121 plus bonus, pension
Summary of vacancy

Are you an experinced Customer Service Advisor with excelent communication skills?

When you join SUEZ, you get more than a brand-new role.

Your work will help us deliver innovative and environmentally responsible solutions for water and waste management. You will get a chance to help us preserve and restore our planet’s natural capital for future generations. It’s a career that’s not only exciting, but full of opportunities as well as professional and personal fulfilment.

 

About the role

What will I be doing?

  • As a Customer Relations Officer, you will be supporting the South East Regional Customer Hub to provide excellent customer service to our current client base.
  • This will involve on boarding new customers as well and being the first point of contact for all clients within the region. This will include carrying out account reviews, handling general requests and resolving customer queries.
  • Our aim is to provide the best possible experience for all of our customers, keeping them informed, engaged and maintain proactive relationships.

What are the requirements?

  • Previous administration experience, with the ability to create and maintain positive customer levels whilst managing expectations
  • Professional, confident and efficient, with excellent communication skills and a passion for putting our customers first.
  • Resolving customer problems promptly, whilst proactively promoting customer loyalty through account reviews and retaining existing accounts.
  • A true team player, with the ability to be flexible, support and collaborate with the team where necessary.

Who we are

At SUEZ the efficient and sustainable management of resources around the globe is at the heart of everything we do. Respect – acting ethically and with integrity – is one of our core values. We’re passionate about the environment and believe in protecting our world. Over 90,000 likeminded people worldwide makes for an incredible team, where collaboration and trust are part of the way we work. With true team spirit, we can give our customers a standard of service that goes above and beyond and ensure that our local communities have access to essential water and waste services

We thank our people for all they do with development opportunities, wide-ranging benefits and rewards that reflect their hard work. In a friendly, supportive environment, you’ll be inspired to grow and play your part in creating a better future for all.   

*No agencies please* 

Closing Date
14/08/2020