Due to the rising concerns and spread of the COVID-19 (Coronavirus) pandemic, we have put measures in place that protect the health and wellbeing of our employees and candidates. As a result, there may be some delays in our recruitment process.

Our recruitment phone line is temporarily closed, however our recruitment team is remote working and will do their best to support you however they can.

Thank you for your patience.

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Customer Support Officer

Contract type
Permanent
Working Pattern
Full time
Location based
Avonmouth MRF Offices
Dates that interviews will take place
W/C 17th August 2020
Salary to be Advertised
£17,810 - £20,482 plus bonus and good benefits
Summary of vacancy

Are you an experience administrator with exceptional communication skills / telephone manner? 

When you join SUEZ, you get more than a brand-new role.

Your work will help us deliver innovative and environmentally responsible solutions for water and waste management. You will get a chance to help us preserve and restore our planet’s natural capital for future generations. It’s a career that’s not only exciting, but full of opportunities as well as professional and personal fulfilment.

 

 

About the role

What will I be doing?

  • Whenever our customers need to talk to us, you’ll be the person they speak to. In fact, you’ll be the first point of contact for clients in your region, dealing with requests, queries and tasks large and small.
  • Proactively manage the ‘customer at risk’ process relating to the branch customer portfolio – ensuring timely resolutions and retention, by means of service amendment, re-negotiations with clients and internal stakeholders.
  • Ensuring profit margin is in line with regional and budget expectations when re-negotiating with clients and internal stakeholders.
  • To record and maintain all potential customer at risk branch churn, identifying and reporting any trend that may be developing.
  • Manage branches priority list, making recommendations where / when necessary.
  • Promote our services.
  • Support the retentions team upselling campaigns.
  • Management of the regions age debt, on stop list and liaising with effected customers.
  • Liaise with functional departments that may impact on customer relations / retention.
  • Recognise where customers may be at risk and upselling opportunities within the regional portfolio.
  • Keep up to date with current costs and prices required for collection services.
  • Manage the three month hand over of accounts from FSE to the retentions team.
  • Support the retentions team and customer at the point of the deepening the relationship with SUEZ by coordinating regular contact with the customer by means of newsletters and Territory management.

What are the requirements?

  • Administration experience
  • Excellent communication skills / exceptional telpehone manner
  • IT literate - Microsoft packages
  • Prioritisation skills.

Who we are

At SUEZ the efficient and sustainable management of resources around the globe is at the heart of everything we do. Respect – acting ethically and with integrity – is one of our core values. We’re passionate about the environment and believe in protecting our world. Over 90,000 likeminded people worldwide makes for an incredible team, where collaboration and trust are part of the way we work. With true team spirit, we can give our customers a standard of service that goes above and beyond and ensure that our local communities have access to essential water and waste services

We thank our people for all they do with development opportunities, wide-ranging benefits and rewards that reflect their hard work. In a friendly, supportive environment, you’ll be inspired to grow and play your part in creating a better future for all.   

*No agencies please* 

 

 

Closing Date
14/08/2020