Due to the rising concerns and spread of the COVID-19 (Coronavirus) pandemic, we have put measures in place that protect the health and wellbeing of our employees and candidates. As a result, there may be some delays in our recruitment process.

Our recruitment phone line is temporarily closed, however our recruitment team is remote working and will do their best to support you however they can.

Thank you for your patience.

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Client Liaison Officer

This vacancy has now expired, and is not accepting any new applications.
Contract type
Permanent
Working Pattern
Full time
Location based
Crayford
Dates that interviews will take place
week commencing 26th October 2020
Salary to be Advertised
£21,000 - £23,000 + Benefits
Summary of vacancy

Are you an experienced Client Liaison Officer / Customer Service professional?

Latis Scientific is a market leading provider of laboratory services, are UKAS Accredited and are committed to providing the highest quality laboratory services to our customers. We are experts in Analytical Chemistry and many aspects of water, air and environmental microbiology. We are looking for the next generation of scientists to join our team and grow with us.

We are looking to recruit a Client Liaison Officer in order to efficiently manage and resolve customer queries, while providing a high quality service that is fundamental to the business philosophy of the Company.

As a Client Liaison Officer, you will be responsible for managing all of the day to day administration of your designated client group and will build relationships with your customers and understand the dynamics of their businesses and structure of each respective client.

About the role

What will I be doing?

  • Managing inquiries for the designated client group and, where necessary, passing the query on to the appropriate member of staff whilst ensuring the client is informed of all progress.
  • Managing customer complaints for the designated client group, ensuring that all customer complaints are logged and the appropriate paperwork is passed onto the Quality Manager for investigation.
  • Overseeing delivery and receipt of samples and their booking in; managing contract reviews in order to ensure the correct analysis is completed and sample information is correct.
  • Liaising with the respective laboratory managers to ensure completion of work.
  • Managing client price-books and preparing quotations where applicable. Investigating new requests and discussing with the sales team where applicable.
  • Preparing monthly reports for designated client groups listing sample numbers, customer complaints and inquiries.

What are the requirements?

  • The ideal candidate will be educated to degree level (or equivalent) and will have previous experience of working in a laboratory environment.
  • The role requires a proactive candidate who has excellent communication and interpersonal skills, who has the ability to provide excellent customer service and is able to represent the Company in a confident and professional manner.
  • Working knowledge of Excel, Word and PowerPoint, as well as experience of working with databases, is also essential.

Who We Are

Our strength is the high level of technical expertise and consultancy we offer all our customers and the quality of the science we perform. We use the latest technologies tailored to the customer needs and offer an unparalleled scientific and technical experience.

Our teams operate from modern 'state of the art' laboratories located in the heart of the capital recognised for their high quality, efficient and responsive service provided to all our customers. We are always looking for talented and passionate people, who have a background in the laboratory and consultancy services, to join our team at Latis Scientific.

Latis Scientific are an equal opportunities employer

*** NO AGENCIES PLEASE ***

Closing Date
22/10/2020
This vacancy has now expired, and is not accepting any new applications.