Customer Services Officer

This vacancy has now expired, and is not accepting any new applications.
Contract type
Working Pattern
Full time
Location based
Lenham, Kent
Hours per week
40 hours per week
Dates that interviews will take place
Via MS Teams
Summary of vacancy

DETS Laboratories is looking for a Customer Services Officer to join their team.

DETS offer a wide range of high quality accredited analytical services for the environmental, construction, waste, fuel and engineering industries.  Combining a modern, well equipped laboratory, with highly skilled and dedicated staff, that have the opportunity to grow and develop. You too, can be a part of our journey. Whatever you’ll be doing, you’ll be a part of an amazing team.

About the role

What will I be doing?

You will be responsible for managing all of the day to day administration of their designated client group.

You will build relationships with their customers and understand the dynamics of their businesses and the structure of each respective client. The purpose is the efficient management and resolution of customer queries and the provision of a high quality service that is fundamental to the business philosophy of the Company.

What are the requirements?

Experience of working in customer services is required for this role but we would also need you to have an excellent telephone manner, have good organisational skills, along with excellent working knowledge of Excel. A degree or equivalent in a science discipline would be an advantage.

Who we are

DETS is a private limited company set up in 1999 and is part of the SUEZ Group since April 2016. Steady expansion has allowed the company to gain a larger market share, and to increase the scope of analyses offered in order to service a wide variety of industry requirements.

Over 100 staff are now employed in our laboratories, and many are well respected within the industry, actively serving on committees and groups such as EIC, AGS, MCERTS, Landfill Regulation, and the Standing Committee of Analysts (see the Management Team section for further details).

DETS are accredited to ISO 17025 and MCERTS for an extensive range of analyses, and are also accredited for sampling.  Samples can be accepted from outside the UK, as a DEFRA import license is also available.

*No agencies please*

Closing Date
Once we have sufficient applicants we withhold the right to close job vacancies early.
This vacancy has now expired, and is not accepting any new applications.