Field Service Engineer

Contract type
Working Pattern
Full time
Location based
Home Based - With Regular Travel
Hours per week
Dates that interviews will take place
Via MS Teams
£40,000 + Company Car
Summary of vacancy

SUEZ Water Technologies and Solutions (SWTS) provide our customers with technology and expertise to enhance their water, wastewater, and process productivity.

Bringing together like-minded people and experienced professionals, we continue to develop advanced technologies to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy.

**Your role will be homebased with regular travel required to Manchester - Leeds - Liverpool - Birmingham**

About the role

About the role

You will be a key part of the Aftermarket Platform Centre of Excellence, working with United Kingdom Field Service Manager, predominantly carrying out preventative maintenance, testing and calibrating Total Organic Carbon (TOC) analysers. There will also be an element of reactive repair work as well as the opportunity to validate new start-ups and installations.

What will I be doing?

Essential Responsibilities

  • Installs and services Sievers Branded Analytical equipment 
  • You will be responsible for scheduling and planning your own workload, your customer focussed approach will be vital to achieve business priorities whilst working safely, compliantly and efficiently
  • Keep up to date with all Factory / Field Service Repair Quality Operating Instructions (QOIs), including all applicable safety procedures and demonstrate proficiency performing all associated test and calibration routines.
  • Acts as the local technical consultant and liaison with customer management and customer representatives at site
  • Support all Sievers instrument related technical service activities including parts refurbishment, instrument validation, inspection, troubleshooting, repair and performance testing
  • Coordinates functions with Management/Senior FSRs
  • Performs water analysis and/or collects samples for preparation, labelling and shipment to designated laboratory for analysis.
  • Completes and distributes onsite Service report based on any work carried out at site.
  • Logistical and administrative duties such as maintaining inventory of spare parts stock, ordering materials, preparing job status and technical reports, generate customer deliverables, i.e. repair letters, calibration certificates etc.
  • Relays Customer feedback to Manager and/or Technical Department.
  • Recommends appropriate site procedural and/or policy changes that will help overall effectiveness.
  • Is flexible in role and can support other sites at distributed geographic locations within region.
  • Conducts training of company trainees in the various site technical functions encompassed by the position of Field Service Representative.
  • Provide Basic phone support of assigned Customer

What are the requirements?

  • With a technical background and commitment to working in a field-based role, you will be based from home and on the road up to 50% - 75% of the time with some overnight maybe required, so you’ll need to be highly organised to plan your diary and prioritise your varied workload.
  • With full autonomy and responsibility for your customer base, you’ll need to understand individual needs to ensure accuracy of service and that deadlines are met. With excellent all-round communication skills, additionally you will need:


  • Technical qualification, ideally to degree level (or equivalent) in Electrical / Electronic, Chemical or Instrumentation Engineering or Laboratory Experience where the Analyst has previous experience working on TOC Analysers.
  • A Level or equivalent Chemistry desirable or equivalent knowledge and experience
  • Applied experience and knowledge of relevant analytical instrument systems, ideally in the pharmaceutical, water treatment or similar process industry
  • Field experience in technical environment where troubleshooting and customer relationship are top priorities
  • Strong computer skills with MS Office and ability to learn other software applications Salesforce and Sievers Emulators.
  • Fluency in both written and spoken English with any additional language skills beneficial
  • Full UK Driving licence and the ability to travel 80% of the time

Who we are

Join the Resource Revolution! SUEZ Water Technologies & Solutions looks for innovation everywhere and now has more than 50,000 customers and 10,000 employees around the world. For more than 100 years SUEZ has been at the forefront of innovation, from the SUEZ Canal to addressing water scarcity. Finding solutions to the world's biggest problems has never been more important than right now.

We offer a great work environment, with professional development and challenging careers along with competitive reward & benefit.

SWTS is an Equal Opportunity Employer, with employment decisions made without regard to any and all characteristics protected by law.


Closing Date
Once we have sufficient applicants we withhold the right to close job vacancies early.