Lead Technical Service Specialist

Contract type
Working Pattern
Full time
Location based
United Kingdom
Hours per week
Dates that interviews will take place
Via MS Teams
Up to £50,000 + Company Car + Healthcare + Pension
Summary of vacancy

SUEZ Water Technologies and Solutions (SWTS) provide our customers with technology and expertise to enhance their water, wastewater, and process productivity. Bringing together like-minded people and experienced professionals, we continue to develop advanced technologies to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy.

About the role

About the role

Product support by supporting field service troubleshooting, providing escalation management and customer support, delivering technical training to field associates, and supporting product life cycle management for existing products. This role can be home based with 50% travel around the UK.

What will I be doing?

Essential functions:

  • On-site repairs and application troubleshooting,
  • Create content to capture advanced troubleshooting and applications knowledge,
  • Train field service engineers, service specialists, and third parties,
  • Coordinate, facilitate, and deliver cross-functional service meetings,
  • Train, support, coach, and mentor associate team members.                                                                                            

Additional Responsibilities:

  • Provide troubleshooting support to field service associates during on-site customer visits,
  • Lead technical and product line escalations of product related technical system issues,
  • Develop expert level knowledge of existing systems from hardware perspective and acquire applications knowledge to aid in problem diagnosis,
  • Recommendations to development projects as a customer and service advocate,
  • Recommendations to design and test methods for verification of all service procedures and Ensuring all safety, quality and regulatory requirements follow standards and agencies such as: ISO, GMP and FDA.

What are the requirements?

  • Bachelor's Degree Engineering or Science related program
  • at least 5 years work experience with analytical instruments

Who we are

Join the Resource Revolution! SUEZ Water Technologies & Solutions looks for innovation everywhere and now has more than 50,000 customers and 10,000 employees around the world. For more than 100 years SUEZ has been at the forefront of innovation, from the SUEZ Canal to addressing water scarcity. Finding solutions to the world's biggest problems has never been more important than right now.

We offer a great work environment, with professional development and challenging careers along with competitive reward & benefit.

SWTS is an Equal Opportunity Employer, with employment decisions made without regard to any and all characteristics protected by law.


Closing Date
Once we have sufficient applicants we withhold the right to close job vacancies early.