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Operational Support Assistant

Contract type
Permanent
Working Pattern
Full time
Location based
Weston Super Mare
Dates that interviews will take place
Interviews will be held via MS Teams
Salary
£28,000 plus bonus and Car allowance/car
Summary of vacancy

Are you an experienced Business Support Coordinator?

When you join SUEZ, you get more than a brand-new role.

Your work will help us deliver innovative and environmentally responsible solutions for water and waste management. You will get a chance to help us preserve and restore our planet’s natural capital for future generations. It’s a career that’s not only exciting, but full of opportunities as well as professional and personal fulfilment.

 

About the role

What will I be doing as a Business Support Coordinator?

This position is pivotal in the support of our existing Municipal contracts for our in-cab technology solution. You will form a stable platform between the Municipal contracts/clients and suppliers to ensure all areas of fixes/development/testing is carried out to a very high standard.

The Business Support Co-ordinator will assist on various projects on In-cab technology, and on occasions take a lead. This will involve ensuring all areas of business requirements are understood and fully documented and ensuring implementation is carried out in accordance to the agreed specification.

As part of the role, developing/documenting bespoke training material will be required. It is then the intention that you will deliver all training to various stakeholders within the business (ranging from manual operatives to Contract Managers).

You will ensure that all operational functionality and understanding of our systems is running smoothly in a live environment.

To work alongside colleagues in Business operations to provide process and applications expertise for both day-to-day operations.

Troubleshooting problems in operational process and finding solutions that enable the business to provide a quality service.

What are the requirements? (experience and qualifications)

  • Experience customer facing skills via phone, and email and in person. In particular, the ability to communicate clearly with both technical and non-technical customers at all levels of the business.
  • Strong leadership skills including coaching and training
  • Good process management knowledge and skills
  • Strong team working skills
  • High quality written and verbal communication/presentation skills
  • Good skills in influencing methods and techniques particularly in relation to change management
  • Experience of testing and implementing software into a controlled environment
  • Knowledge of Microsoft applications to enable production of reports and project plans
  • Ability to build relationships for information on solving problems, both internally and externally

Specific Knowledge

Good understanding of the key success factors and input criteria behind implementation of new software/technology.

Excellent written & verbal communication skills, Computer skills (PowerPoint, Excel, Word, Microsoft Project. Visio)

Business Understanding

An sound understanding of waste management legislation would be beneficial and the functional implications for Suez core application

Safety & Compliance

Clear understanding of compliance required when training new/existing users on technology/software

Customers

Experience of working with customers and stakeholders to deliver efficiencies and savings. Constantly reviewing how to manage expectations, maximising customer loyalty and profit levels.

People

Open communication skills. Experience of engaging and communicating with employees to ensure training and implementation is successful.

Who we are

At SUEZ the efficient and sustainable management of resources around the globe is at the heart of everything we do. Respect – acting ethically and with integrity – is one of our core values. We’re passionate about the environment and believe in protecting our world. Over 90,000 likeminded people worldwide makes for an incredible team, where collaboration and trust are part of the way we work. With true team spirit, we can give our customers a standard of service that goes above and beyond and ensure that our local communities have access to essential water and waste services

We thank our people for all they do with development opportunities, wide-ranging benefits and rewards that reflect their hard work. In a friendly, supportive environment, you’ll be inspired to grow and play your part in creating a better future for all.

*No agencies please*

 

Closing Date
08/12/2021
Once we have sufficient applicants we withhold the right to close job vacancies early.