Service Desk Analyst

Contract type
Working Pattern
Full time
Location based
Hours per week
Dates that interviews will take place
Interviews will be held via MS Teams
Summary of vacancy

Experienced Service Desk Analyst? You can help create a greener UK. A greener, more environmentally-friendly UK is possible – and we’re making it happen.

As a Service Desk Analyst at SUEZ recycling and recovery UK, you’ll be contributing to an ever growing established company that’s helping customers reduce their impact on the environment, conserve natural resources and reduce landfill.

About the role

What will I be doing?

You will provide a single point of contact into the IT team for day to day support issues and requests.

You will log, track and resolve all service requests and incidents from our end users via telephone, portal and email. You will aim to resolve up to half of all incidents at first point of contact and escalate to other resolver groups as appropriate.

You will have excellent customer service skills, be highly professional and have a proactive approach to resolving the customer’s IT issues.

You will be someone who prides themselves upon delivering exceptional customer service, has excellent multi-tasking skills and the ability to prioritise workloads. Equally as important is that this is someone who thrives working in a busy environment and able to cope under pressure.

As part of the Service Desk team, you will expected to provide cover from 6am to 6pm Monday to Friday and 8am – 12pm on Saturdays on a shift rota with occasional need for additional overtime hours

What are the requirements?

You must have the following experience:

  • Minimum of 1 years' experience providing Service Desk technical support
  • Passionate about providing an excellent customer experience
  • Solid technical understanding of desktop applications, AD account administration and other typical service desks technologies
  • Good understanding of service desk ticketing systems
  • Good planner with problem solving skills, able to successfully manage solutions across teams and resolve complex service issues
  • Good knowledge of ITIL processes including Incident and Request Management
  • Experience of managing the day to day tasks and ensuring queues for both incident and request are monitored effectively
  • Excellent communication skills, time keeping, documentation skills, a high attention to detail and a good team player.

Our approach

With over 6,000 members of staff working across a whole range of business areas, our people are the company’s greatest asset and we are proud to be an Investor in People.

In 2018 we were awarded by Best companies as one of the top 25 companies in the UK for employee engagement.

As well as our competitive salaries and benefit packages we are able to offer long-term career development within a friendly and supportive environment.

With our collaborative engaging culture, our employees join us and grow with us.

We believe creativity, clear communication and our drive for excellence are the keys to our success. We also expect our people to be enthusiastic and responsible.

We understand that the richness of the diversity of our employee’s experiences enables us to harness more creativity, innovation and opportunities.

If you share our thinking – and have the qualities we’re looking for – you could play a big part in our dedicated team.

Join us and be part of the Resource Revolution.

SUEZ Recycling & Recovery UK is an equal opportunities employer.

To find out more or apply, please complete the application form and attach your CV.

If you apply for any of our vacancies and do not receive an automated response within 24 hours of submitting your application, please email us at

** No Agencies Please **

Job Description
Closing Date
Once we have sufficient applicants we withhold the right to close job vacancies early.