Graduate Account Manager

Contract type
Fixed term
12 Months
Working Pattern
Full time
Location based
South West - Devon & Cornwall
Hours per week
Dates that interviews will take place
Interview via MS Teams
£25,000 + Company Car + Benefits
Summary of vacancy

Being part of our graduate program is the ideal opportunity for someone who is looking for a challenging yet rewarding experience and wants to take a leap into a global organisation following the completion of their university studies.

As a SUEZ graduate, you will be offered a unique and robust learning experience. The 12-month graduate program will challenge and enrich your learning to develop your skills, knowledge and confidence through a combination of in person, virtual and on the job training.

SUEZ Water Technologies and Solutions (SWTS) provide our customers with technology and expertise to enhance their water, wastewater, and process productivity.

Bringing together like-minded people and experienced professionals, we continue to develop advanced technologies to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy.

Key Dates:

Hiring Window             15 August to 14 September 2022

Program Start              w/c 10 October 2022

Program End               w/c 14 August 2023

About the role

About the role

Working for the Area Manager and alongside the Field Service Team and Account Management Team, the Graduate Account Manager will be partially responsible for maintaining and developing the client relationship and potential sales projects assigned to customer sites for both specialty water and process chemicals whilst adhering to the SUEZ Compliance and Safety Cultures as well as the SUEZ Ethics Principals.

The Graduate Account Manager will take leadership from the Area Manager as well as guidance from the Account Managers who will assist in developing both commercial and operational skills to assist in recommended operational changes, reporting processes and communicate treatment performance enhancements with Suez customers in accordance with the business Value Proposition.

What will I be doing?

 EHS & Compliance

  • Learn how all aspects of the agreed contract scope are fulfilled including sampling, testing, reporting, and consulting directly with the customer. Ensure they always work in a safe manner when delivering company objectives and comply with internal, legislative and customer EHS requirements and policies.
  • Learn and apply the company Legionella policy for customers who have qualifying water systems.
  • To always act in a compliant manner and aligned to the Ethics Charter policies when maintaining and developing relationships with customers.
  • Commercial
  • Understand the fundamentals of Suez customer commercial agreements at each assigned customer site and work alongside the Field Service Team and Account Managers ensuring all parties are made aware of any customer scope change to maintain and develop the company profitability.
  • Notify the Account Manager of any Customer Contact changes.
  • Regular calls and intermittent face to face meetings with the Area Manager to work through trainings needs and learnings.
  • Identify opportunities for revenue growth and communicate to the Account Manager, whether ChemFeed equipment, training, analytical services, New Driveways, or increased scope of supply to existing customers
  • Develop commercial acumen by supporting where possible the Account Managers in:
  • Selling to current and prospect customers.
  • Implementing marketing and sales programs within the assigned area
  • Supporting proposal activities
  • Assist in maintaining the integrity of strategies, implementation of sales and marketing programs and achievement of sales goals within the assigned territory/market
  • Assist in the development and execution of the territory specific account sales plan
  • Participate in plant visits to gathers data as and when necessary
  • Manage customer satisfaction and escalate customer concerns internally
  • Meet or exceed assigned KPI’s (activities and results based on individual Goals and Objectives)
  • Participate as an active local member of Sales, Safety & where necessary the Operations Team
  • Provide additional Suez Platform on-site training for customer needs when required


  • Support the Account Manager in developing a Value Generation Plan and assist in optimising the operational activities within the assigned customers, to maximise productivity & profitability The Value Generation Plan should contain, but not be limited to, scope of supply of services, time & products as well as treatment limits, performance expectations & KPI’s.
  • Support the execution of customer service plans.
  • Communicate with the primary customer contact or deputy during each service visit to share the value in the service visit.
  • Understand and ensure customer records are always maintained especially any Legionella related records.

What are the requirements?

Minimum Requirements:

  • 2:1 degree in Chemistry, Chemical Engineering or similar scientific discipline within the last 2 years.
  • Full driving licence required
  • IT literate, including proficiency in MS Word, Excel, PowerPoint and Outlook
  • Fluent in English language

Useful skills or abilities:

  • Ability to effectively support multiple managers and teams.
  • Good organisational, communication & interpersonal skills.
  • Goal oriented self-starter.
  • Excellent organizational, communication & interpersonal skills.
  • Strong customer focus.
  • Mechanical, Environmental, Chemistry degree or similar.
  • Interest in Account Management or Sales Experience in water/process treatment company or industrial plant.
  • Ability to prioritise and work within stringent deadlines.
  • Ability to effectively support multiple managers and teams.
  • Successful candidate will have a demonstrated understanding of the measurements place and value selling strategies.
  • Effective benefit-oriented presentation skills.
  • Development skills with high integrity.

The role will involve regular travel to client sites within the assigned area/region of UK. 

Who we are

Finding solutions to the world's biggest problems has never been more important than right now.

We offer a great work environment, with professional development and challenging careers along with competitive reward & benefit.

SWTS is an Equal Opportunity Employer, with employment decisions made without regard to any and all characteristics protected by law.


Closing Date
Once we have sufficient applicants we withhold the right to close job vacancies early.