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Field Service representative

Contract type
Permanent
Working Pattern
Full time
Location based
North West UK
Hours per week
40
Dates that interviews will take place
Interviews will be via MS Teams
Salary
Circa £26-36 plus 26 days holiday + BH, 10% pension contribution, life assurance, private medical, income protection
Summary of vacancy

Working with one or more Account Managers, the Field Service Chemist will be responsible for achieving defined goals & objectives as well as working safely, compliantly and efficiently within a defined group of customer accounts. 

They will take guidance from Account Managers and will service, recommend changes, report and communicate treatment performance with customer representatives in accordance with the commercial agreement. 

SUEZ's Water Technologies and Solutions (SWTS) provide our customers with technology and expertise to enhance their water, wastewater, and process productivity.

About the role

Essential Responsibilities

EHS & Compliance 
•    Deliver all aspects of the agreed contract including sampling, testing, reporting and consulting directly with the customer. Ensure they work in a safe manner at all times when delivering company objectives and comply with internal, legislative and customer EHS requirements and policies.
•    Apply the company Legionella policy for customers who have qualifying water systems.
•    To act at all times in compliance with Company integrity policies when maintaining and developing relationships with customers. 

Commercial
•    Understand the commercial agreement at each assigned customer site and ensure the Account Manager is made aware of any customer requested scope change or over consumption to maintain profitability. Work with the Account Managers to ensure that the profitability and productivity plans as defined by the Sales Director are met. 
•    Ensure the Account Manager is made aware of any Customer Contact changes. 
•    Identify opportunities for upgrades to the Account Manager, whether chemfeed equipment, training, analytical services or increased scope of supply. 

Service 
•    Ensure a service plan is defined by the Account manager and then optimise the service activities at the assigned customers, to maximise productivity & profitability as well working with the Account Manager to provide adequate cover for Holidays. The service plan should contain but not be limited to scope of supply of services, time & products as well as treatment limits, performance expectations & KPI’s. 
•    Ensure execution of customer service plans. 
•    Communicate with the defined customer contact or deputy during each service visit. 
•    Ensure customer records are maintained at all times especially any Legionella related records. 

Qualifications

•    Preferred chemistry degree or equivalent scientific qualification.
•    Full UK Driving Licence required.
•    Ability to effectively support multiple managers and teams.
•    Good organisational, communication & interpersonal skills. 
•    Goal oriented self-starter.
•    Proficiency with PC skills, including proficiency in MS Word, Excel, PowerPoint and Outlook.

Who we are

Join the Resource Revolution! SUEZ's Water Technologies & Solutions 

We offer a great work environment, with professional development and challenging careers along with competitive reward & benefit. SUEZ's WTS is an Equal Opportunity Employer, with employment decisions made without regard to any and all characteristics protected by law.

To find out more or apply, please complete the application form and attach your CV.

*SUEZ's WTS is not accepting unsolicited assistance from agencies. All CVs submitted by any agency to any employee of SUEZ's WTS in any fashion without a valid written search agreement in place will be deemed the sole property of SUEZ's WTS.

No fee will be paid if a candidate is hired by SUEZ's WTS based upon an unsolicited referral*.

*No agencies please*

Closing Date
11/08/2022
Once we have sufficient applicants we withhold the right to close job vacancies early.