Customer Relations Executive
- Contract type
- Permanent
- Working Pattern
- Full time
- Location based
- Birmingham
- Hours per week
- 37.5
- Dates that interviews will take place
- 23rd February onwards
- Salary
- £32,291
- Summary of vacancy
-
Customer Relations Executive
Join SUEZ as a Customer Relations Executive in Landor Street and play a key role in building positive, long-term customer partnerships within the environmental and sustainability sector.
At SUEZ, we act for what truly matters: for the environment, for society, and for the future. This is the place for people who want to make a real impact, not just watch from the sidelines. Join us and help drive positive change through innovative solutions that build a more resilient and sustainable world.
Base Salary: £32,291
Benefits: up to 10% annual bonus, 25 days holiday plus 8 bank holidays, 3 x life assurance policy, flexible hours/working arrangements available on request
Location: Birmingham (hybrid 3 x per week in office, 2 days WFH)
Hours: 37.5 hours per week (part time options available on request)Full UK Driving Licence and access to your own vehicle required due to occasional travel across the Central Region.
There are multiple roles available at varying levels of seniority, so if you’re interested but don’t meet every criterion, please don’t hesitate to apply.
- About the role
-
What will I be doing as a Customer Relations Executive?
- Your challenge will be to develop and grow our customer portfolio, making sure existing clients are happy, new clients come on board and net margin improvement is achieved.
- You’ll report to the Customer Retentions Manager and tackle several key tasks: building strong, trusting relationships with customers and maintaining good links with our operational partners.
- You would also focus on customer retention and managing churn levels.
- We’ll also expect you to make sure any new customer is brought on board professionally, with new business implemented smoothly.
What are the requirements?
- Strong communication, negotiation and relationship-building skills
- Computer-literate with confidence using digital systems and data
- Experience or interest in customer retention, sales or account management
- Full UK driving licence and access to your own vehicle (essential)
Who we are
At SUEZ, your career is a journey full of possibilities. With diverse roles across multiple activities and locations, we empower you to shape your own path. Here, you’re encouraged to learn, grow, and take ownership of your development, because when you thrive, we all succeed.
At SUEZ, respect is at the heart of everything we do - for each other, for our customers, and for the communities we serve. We foster inclusive, caring environments where diversity, wellbeing, safety, and solidarity are more than values - they’re everyday realities. These principles shape how we work together, every day. We’re committed to building a workplace where everyone feels valued and included. If you’re excited about this opportunity but don’t meet every single requirement, we encourage you to apply. Your unique experience, perspective, and potential could be exactly what we’re looking for. We offer a comprehensive benefits package designed to support your wellbeing and growth - including competitive pay, pension plans, health and wellbeing programs, learning opportunities, and career development. Everything you need to thrive, both professionally and personally. Join us in transforming today’s environmental challenges into tomorrow’s innovative water and waste solutions.
At SUEZ, your work truly matters; driving action and shaping a more resilient, sustainable future.
- Job Description
- SUEZ_Customer_Relations_Executive_R_Rs_2017.docx
- Closing Date
- 21/02/2026