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Data Analyst - Water Treatment, Engineering

Contract type
Permanent
Working Pattern
Full time
Location
Peterborough, PE2 6SE
Dates that interviews will take place
Between 4th & 7th February 2019
Salary
Up to £25,000 + excellent benefits
Summary of vacancy

Do you have Data Analytical skills, with an excellent approach to customer service and qualified in a scientific / engineering subject? Are you interested in a proactive role, owning relationships with customers, addressing issues and recommending improvements to water treatment processes?

SUEZ Water Technologies and Solutions (SWTS) provide our customers with technology and expertise to enhance their water, wastewater, and process productivity.

Bringing together like minded people and experienced professionals, we continue to develop advanced technologies to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy.

What will you be doing as a Services Data Analyst?

This role is key to the Engineering Support Services team, with the core responsibility of providing remote process support and analysis for a customer base within the EMEA region. Process data from water treatment plants flows to a data collection & analysis tool (InSight), where the data analyst will monitor performance, communicating with customers and internal resources to address issues or recommend improvements. This will involve:

  • Communicating with your Technical Support team members, attaining knowledge and ensuring issues are recorded using Customer Issue Track (CIT) tool and understood to allow uninterrupted customer service
  • Raising, managing and contributing to CIT cases arising from Services Insight in EMEA
  • Submitting Corrective Maintenance requests for implementation by the Field services Teams throughout the region
  • Working with Services Management to aid the design and implementation of upgrades and project work to existing water plants, including leading or contributing to any digital development projects
  • Troubleshoot and repair data communication issues
  • Administering equipment allocation to InSight accounts for Mobile deployments
  • Identify opportunities for future sales.

Providing support to the InSight setup team, with account creations, site setups and data quality reviews, there will be the opportunity for occasional travel to customer sites for hands on application of InSight hardware, training, configuration and/or process/technology troubleshooting.

What do you need and what can you gain? (Experience and qualifications)

Qualified in a Science or Engineering subject (ideally to degree level or equivalent) or with substantial relevant water treatment experience, excellent written & oral communication skills and IT proficiency are essential for our Service Data Analysts. Additionally you’ll need:

  • Proven time management abilities, able to prioritise and multitask on concurrent projects
  • Highly motivated with ability to work independently
  • Fluent English, both spoken and written
  • Competent use of Microsoft Excel and Word.

We’d really like to hear from people who are process orientated and have existing data management skills, with analytical software knowledge (we use Spotfire), but SUEZ will invest and train people with the right commitment and approach. Given the EMEA dimension to this role, any additional language abilities would also be highly beneficial (French, Spanish, Italian or any others).

 

Join the Resource Revolution! SUEZ Water Technologies & Solutions looks for innovation everywhere and now has more than 50,000 customers and 10,000 employees around the world. For more than 100 years SUEZ has been at the forefront of innovation, from the SUEZ Canal to addressing water scarcity. Finding solutions to the world's biggest problems has never been more important than right now.

We offer a great work environment, with professional development and challenging careers along with competitive reward & benefit. SWTS is an Equal Opportunity Employer, with employment decisions made without regard to any and all characteristics protected by law.

About the role

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Closing Date
24/01/2019