Technical Support Lead

Contract type
Working Pattern
Full time
Location based
Home Based
Hours per week
Dates that interviews will take place
Via MS Teams
£30,000 plus benefits
Summary of vacancy

Technical Support Lead - Inflowmatix


Inflowmatix designs, builds and consults on the implementation of solutions that enable

water utilities to monitor, understand and optimise the performance of their networks.


We are guided at the highest tier of our management and decision making by world-class

and pioneering research into water network operation and management.


Our aim is to work with our utility clients and other stakeholders in the water industry to

establish and maintain a water supply resource in the integrity and reliability of which all

sectors of society can have complete confidence.


Inflowmatix supports a fleet of more than 4,000 InflowSense™ pressure measurement

devices deployed in water networks in the UK and across the world as a core part of its

InflowSys™ product offering. As part of our commitment to continually improve our

effectiveness and the quality of our products and services we are recruiting a Technical

Support Lead with the skills to enhance the customer experience.


The Inflowmatix journey frequently begins with a starter kit of InflowSense™ devices and

then progresses through various stages of scale up. Alternatively customers go directly to

our arboricity™ hydraulically based analytical offering. With the InflowSys™ product

offering robust training in the early stages and support throughout deployment, fleet

management and troubleshooting problems is critical to growth.

About the role

About the role:

This role lies at the heart of our business and we’re looking for applicants who are passionate about helping our customers optimise their water networks and create outcomes that are truly transformational

The role:

  • Training customers in the deployment and use of InflowSense™ devices alongside the use of the InflowNet™ web application
  • Assisting customers in setting up fleet management tools
  • Troubleshooting and resolving customer issues
  • Management of a support helpdesk configured to provide efficient engagement with
  • Customers
  • Engagement with the development team supporting trials and providing feedback
  • Supporting the Return Material Authorisation process (RMA)
  • Management of customer field support when required together with associated
  • planning and coordination as required
  • Documenting in detail deployments carried out on behalf of customers together
  • with the results of investigative work


  • Training in the use of hydraulic modelling tools such as Innovyze WSPro
  • Professional development, which will be tailored for the candidate and the required
  • Collaboration with both the Inflowmatix development team and the customer to
  • understand their needs and to feed this back as part of a continuous improvement
  • process
  • Opportunity to spend time at customer’s facilities as well as on their network
  • Development of case studies demonstrating the unique advantages of InflowSys™

Required Skills:

  • First class customer support
  • Support of modern web-based business applications
  • Practical and theoretical experience in water networks
  • Prior experience in the use of water network modelling tools would be beneficial
  • Good project management skills and experienced in the use of project management
  • tools
  • Good communicator and experienced in working with customers to understand their needs and deliver solutions
  • Degree or HND qualified in a related engineering discipline

Who we are

At SUEZ the efficient and sustainable management of resources around the globe is at the heart of everything we do. Respect – acting ethically and with integrity – is one of our core values. We’re passionate about the environment and believe in protecting our world. Over 90,000 likeminded people worldwide makes for an incredible team, where collaboration and trust are part of the way we work. With true team spirit, we can give our customers a standard of service that goes above and beyond and ensure that our local communities have access to essential water and waste services

We thank our people for all they do with development opportunities, wide-ranging benefits and rewards that reflect their hard work. In a friendly, supportive environment, you’ll be inspired to grow and play your part in creating a better future for all.   

*No agencies please* 

Closing Date
Once we have sufficient applicants we withhold the right to close job vacancies early.