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Field Service Representative

Contract type
Permanent
Working Pattern
Full time
Location based
Home Based - North West Region
Hours per week
37.5
Dates that interviews will take place
Via MS Teams
Salary
Circa £26,000 - £36,000, dependant on experience
Summary of vacancy

SUEZ Water Technologies and Solutions (SWTS) provide our customers with technology and expertise to enhance their water, wastewater, and process productivity.

Bringing together like-minded people and experienced professionals, we continue to develop advanced technologies to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy.

This role is Homebased within the North West Region.

About the role

About the role

Working with one or more Account Managers, the Field Service Chemist will be responsible for achieving defined goals & objectives as well as working safely, compliantly and efficiently within a defined group of customer accounts.

They will take guidance from Account Managers and will service, recommend changes, report and communicate treatment performance with customer representatives in accordance with the commercial agreement.

What will I be doing?

Essential Responsibilities:

EHS & Compliance:

  • Deliver all aspects of the agreed contract including sampling, testing, reporting and consulting directly with the customer. Ensure they work in a safe manner at all times when delivering company objectives and comply with internal, legislative and customer EHS requirements and policies.
  • Apply the company Legionella policy for customers who have qualifying water systems.
  • To act at all times in compliance with Company integrity policies when maintaining and developing relationships with customers.


Commercial

  • Understand the commercial agreement at each assigned customer site and ensure the Account Manager is made aware of any customer requested scope change or over consumption to maintain profitability. Work with the Account Managers to ensure that the profitability and productivity plans as defined by the Sales Director are met.
  • Ensure the Account Manager is made aware of any Customer Contact changes.
  • dentify opportunities for upgrades to the Account Manager, whether chemfeed equipment, training, analytical services or increased scope of supply.


Service

  • Ensure a service plan is defined by the Account manager and then optimise the service activities at the assigned customers, to maximise productivity & profitability as well working with the Account Manager to provide adequate cover for Holidays. The service plan should contain but not be limited to scope of supply of services, time & products as well as treatment limits, performance expectations & KPI’s.
  • Ensure execution of customer service plans.
  • Communicate with the defined customer contact or deputy during each service visit.
  • Ensure customer records are maintained at all times especially any Legionella related records.

What are the requirements?

  • Preferred chemistry degree or equivalent scientific qualification.
  • Full UK Driving Licence required.
  • Ability to effectively support multiple managers and teams.
  • Good organisational, communication & interpersonal skills.
  • Goal oriented self-starter.
  • Proficiency with PC skills, including proficiency in MS Word, Excel, PowerPoint and Outlook.

Who we are

Join the Resource Revolution! SUEZ Water Technologies & Solutions looks for innovation everywhere and now has more than 50,000 customers and 10,000 employees around the world. For more than 100 years SUEZ has been at the forefront of innovation, from the SUEZ Canal to addressing water scarcity. Finding solutions to the world's biggest problems has never been more important than right now.

We offer a great work environment, with professional development and challenging careers along with competitive reward & benefit.

SWTS is an Equal Opportunity Employer, with employment decisions made without regard to any and all characteristics protected by law.

*** NO AGENCIES PLEASE ***

Closing Date
05/08/2021
Once we have sufficient applicants we withhold the right to close job vacancies early.