Apprentice Customer Service Specialist
- Contract type
- Apprentice
- Working Pattern
- Full time
- Location based
- Fareham
- Hours per week
- 40
- Dates that interviews will take place
- Throughout February/March
- Salary
- £25,692.80
- Summary of vacancy
-
At SUEZ, we act for what truly matters for the environment, for society, and for the future. This is the place for people who want to make a real impact, not just watch from the side lines. Join us and help drive positive change through innovative solutions that build a more resilient and sustainable world.
About the role
- You will be working at our Fareham Depot, Enterprise Park, Military Road, P016 8TU.
- You will be working 40 hours per week, Monday to Friday, 8:30am - 5:00pm.
- You will be earning £25,692.80, up to 3% bonus and SUEZ benefits
- You will be working towards a Level 3 - Customer Service Specialist qualifications.
- About the role
-
What will I be doing?
In this customer-focused role, you’ll play a key part in ensuring our services run smoothly and that every customer receives a positive and professional experience. This is an excellent opportunity for individuals at any career stage including recent graduates and those exploring an entry‑level path who want to develop strong communication, problem‑solving, and account management skills.
Your responsibilities will include:
- Answering incoming customer calls and providing clear, friendly support
- Liaising with both internal teams and external customers to resolve queries efficiently
- Working closely with depots to coordinate service delivery
- Running and reviewing report data to support day‑to‑day operations
- Making courtesy calls to customers when service issues arise and supporting primary account management activities
This role is well suited to people who enjoy multitasking, building relationships, and contributing to a service that supports our wider sustainability and operational goals.
What are the requirements?
We welcome applications from people of all backgrounds, career stages, and lived experiences. If you require any reasonable adjustments during the recruitment process or at work, we are happy to support you.
To thrive in this role, you’ll bring:
- The ability to manage a high volume of tasks and remain calm under pressure
- Strong organisational skills and confidence in multitasking
- A resilient and solutions‑focused approach, especially when handling customer concerns
- Effective communication skills and the ability to work collaboratively with different teams
- A valid driving licence is not essential; however, please note there is no local public transport to our depot
Whether you’re a graduate looking to start your career, an experienced professional seeking a new challenge, or someone returning to work, we’d love to hear from you. This role offers genuine responsibility, ongoing development, and the chance to make a meaningful impact every day.
Who we are
At SUEZ, your career is a journey full of possibilities. With diverse roles across multiple activities and locations, we empower you to shape your own path. Here, you’re encouraged to learn, grow, and take ownership of your development — because when you thrive, we all succeed.
At SUEZ, respect is at the heart of everything we do — for each other, for our customers, and for the communities we serve. We foster inclusive, caring environments where diversity, wellbeing, safety, and solidarity are more than values — they’re everyday realities. These principles shape how we work together, every day. We’re committed to building a workplace where everyone feels valued and included. If you’re excited about this opportunity but don’t meet every single requirement, we encourage you to apply. Your unique experience, perspective, and potential could be exactly what we’re looking for. We offer a comprehensive benefits package designed to support your wellbeing and growth — including competitive pay, pension plans, health and wellbeing programs, learning opportunities, and career development. Everything you need to thrive, both professionally and personally. Join us in transforming today’s environmental challenges into tomorrow’s innovative water and waste solutions.
At SUEZ, your work truly matters — driving action and shaping a more resilient, sustainable future.
Meet your recruiter:
http://linkedin.com/in/charese-cousins
Over seven years ago, I began my journey at SUEZ as an apprentice eager to learn, grow, and make a meaningful impact. That experience not only shaped my career but also gave me a deep understanding of the value apprenticeships bring to both individuals and organisations. Today, I’m proud to lead apprenticeship recruitment at SUEZ, driving initiatives that attract and support new talent across both internal and external programmes. My role allows me to champion the same opportunities that launched my own career, helping others unlock their potential and build sustainable futures. With a passion for professional development and a strong belief in the power of hands-on learning, I’m committed to delivering apprenticeships as a key part of our workforce strategy ensuring we continue to grow, innovate, and lead within our industry. I’m committed to supporting candidates throughout every stage of the hiring process, ensuring they feel informed, valued, and empowered to present their best selves.
- Closing Date
- 25/02/2026