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Customer Support Officer 12 month FTC

Contract type
Fixed term
Working Pattern
Full time
Location
Darwen
Dates that interviews will take place
to be arranged on application
Salary
£17,810 per annum and benefits
Summary of vacancy

Good with people and great working in a team?

You can help create a greener UK

A greener, more environmentally-friendly UK is possible – and we’re making it happen.

As a Customer Support Officer at SUEZ, recycling and recovery UK, you’ll be support the CRE & CRM in managing the regions customer portfolio to ensure maximum account retention and avoid lost business in line with branch budget expectations.

What will I be doing as a Customer Support Officer?

Whenever our customers need to talk to us, you’ll be the person they speak to. In fact, you’ll be the first point of contact for clients in your region, dealing with requests, queries and tasks large and small.

Proactively manage the ‘customer at risk’ process relating to the branch customer portfolio – ensuring timely resolutions and retention, by means of service amendment, re-negotiations with clients and internal stakeholders.

Ensuring profit margin is in line with regional and budget expectations when re-negotiating with clients and internal stakeholders.

To record and maintain all potential customer at risk branch churn, identifying and reporting any trend that may be developing.

Manage branches priority list, making recommendations where / when necessary.

Promote the services provided by Suez-recycling & recovery UK in the applicable areas.

Support the retentions team upselling campaigns.

Management of the regions age debt, on stop list and liaising with effected customers.

Liaise with functional departments that may impact on customer relations / retention.

Recognise where customers may be at risk and upselling opportunities within the regional portfolio

Keep up to date with current costs and prices required for collection services.

Manage the 3 month hand over of accounts from FSE to the retentions team.

Support the retentions team and customer at the point of the deepening the relationship with SUEZ by coordinating regular contact with the customer by means of newsletters and Territory management.

Our approach

With over 6,000 members of staff working across a whole range of business areas, our people are the company’s greatest asset and we are proud to be an Investor in People.

In 2018 we were awarded by Best companies as one of the top 25 companies in the UK for employee
engagement.

As well as our competitive salaries and benefit packages we are able to offer long-term career development within a friendly and supportive environment.
With our collaborative engaging culture, our employees join us and grow with us.

We believe creativity, clear communication and our drive for excellence are the keys to our success.
We also expect our people to be enthusiastic and responsible.

We understand that the richness of the diversity of our employee’s experiences enables us to harness more creativity, innovation and opportunities.

If you share our thinking – and have the qualities we’re looking for – you could play a big part in our dedicated team.

Join us and be part of the Resource Revolution.

To find out more or apply, please complete the application form and attach your CV.

About the role

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Job Description
JD_CSO_Avonmouth.docx
Closing Date
30/05/2019