Field Service Representative

Contract type
Working Pattern
Full time
Location based
Dates that interviews will take place
Via MS Teams
£27,000 - £32,000 DOE + Benefits + Company Car
Summary of vacancy

SUEZ Water Technologies and Solutions (SWTS) provide our customers with technology and expertise to enhance their water, wastewater, and process productivity.

Bringing together like-minded people and experienced professionals, we continue to develop advanced technologies to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy.

About the role

What will I be doing?

Working for one or more Account Managers, the FSR will be responsible for achieving defined goals & objectives as well as working safely, compliantly and efficiently within a defined group of customer accounts. They will take guidance from Account Managers and will service, recommend changes, report and communicate with customer representatives on treatment performance in accordance with the commercial agreement.
Other activities may be assigned to the FSR based on experience, development & business needs.

EHS & Compliance

  • Ensure they work in a safe manner at all times when delivering company objectives and comply with internal, legislative and customer EHS requirements and policies.
  • Apply the company Legionella policy for customers who have qualifying water systems.
  • To act at all times in compliance with the Suez policies when maintaining and developing relationships with customers


  • Understand the commercial agreement at each assigned customer site and ensure the Account Manager is made aware of any customer requested scope change or over consumption to maintain profitability. Work with the Account Managers to ensure that the profitability and productivity plans as defined by the Sales Director are met.
  • Ensure the Account Manager is made aware of any Customer Contact changes.
  • Identify opportunities for upgrades to the Account Manager, whether chemfeed equipment, training, analytical services or increased scope of supply.


  • Ensure a service plan is defined by the Account manager and then optimise the service activities at the assigned customers, to maximise productivity & profitability as well working with the Account Manager to provide adequate cover for Holidays. The service plan should contain but not be limited to scope of supply of services, time & products as well as treatment limits, performance expectations & KPI’s.
  • Ensure execution of customer service plans.
  • Communicate with the defined customer contact or deputy during each service visit.
  • Ensure customer records are maintained at all times especially any Legionella related records.
  • Report to the Account Manager any concerns with legionella compliance, performance, relationships, scope creep such as additional visits or customer requests as well as growth opportunities.
  • Develop customer relationships at the assigned accounts.

Qualifications/Requirements -

  • Preferred Chemistry/Chemical Engineering degree or equivalent scientific degree qualification.
  • Availability to travel within assigned area, including overnight stops.
  • Possession of valid UK driving license

What are the requirements?

  • Ability to effectively support multiple managers and teams
  • Good organisational, communication & interpersonal skills
  • Goal oriented self-starter.
  • Tools Proficiency with PC skills, including proficiency in MS Word, Excel, PowerPoint and Outlook.

About Us
Suez Water Technologies & Solutions is an industry leader in solving the world's most pressing water reuse, industrial, irrigation, municipal, and drinking water needs. Through desalination, advanced membrane, separation solutions, and water reuse and wastewater management and process technologies, Suez delivers added value to its customers.
Suez provides value by improving performance and product quality, reducing operating costs, and extending equipment life through a broad range of products and services that are designed to optimize total performance; protect customers' assets; prevent fouling and scaling; and safeguard the environment through water conservation and energy reduction.
Suez offers a competitive salary, outstanding benefits package and the professional advantages of an environment that supports your development and recognizes your achievements. Suez will require proof of work authorization prior to employment. Suez is an equal opportunity employer.


Closing Date
Once we have sufficient applicants we withhold the right to close job vacancies early.