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Technical Support Lead

This vacancy has now expired, and is not accepting any new applications.
Contract type
Permanent
Working Pattern
Full time
Location based
Home Based
Hours per week
37/5
Dates that interviews will take place
Via MS Teams
Salary
£30,000 + Benefits
Summary of vacancy

Inflowmatix designs, builds and consults on the implementation of solutions that enable
water utilities to monitor, understand and optimise the performance of their networks.
We are guided at the highest tier of our management and decision making by world-class
and pioneering research into water network operation and management.
Our aim is to work with our utility clients and other stakeholders in the water industry to
establish and maintain a water supply resource in the integrity and reliability of which all
sectors of society can have complete confidence

About the role

About the role
This role lies at the heart of our business and we’re looking for applicants who are passionate
about helping our customers optimise their water networks and create outcomes that are truly
transformational.
As technical support lead, you will be the first point of contact for our customers. This will
include liaising and coordinating the resolution of technical issues with our device or
platform, capturing feature requests from customers for product improvement, providing
advice and training on the device and platform directly to customers. You will liaise with our
development teams to resolve requests on time.


What will I be doing?

  • Management and reporting of a support helpdesk with email and phone contacts to provide efficient engagement with customers
  • Troubleshooting and resolving customer issues with our InflowSense™ hardware and
  • InflowNet™ web application
  • Training customers on site (when possible) and remotely, on the best use of our products
  • Producing and evolving the training material such as helpdesk articles to inform our
  • customers
  • Assisting customers in setting up fleet management tools
  • Engagement with the development team supporting trials and providing feedback
  • Supporting the Return Material Authorisation process (RMA)
  • Management of customer field support when required, together with associated planning and coordination with external contractors
  • Documenting deployments carried out on behalf of customers together with the results of investigative work

Opportunities:

  • Professional development, which will be tailored for the candidate and the required job skills
  • Training and experience with water networks investigation, and associated software
  • Collaboration with both the Inflowmatix development team and the customer to understand their needs and to feed this back as part of a continuous improvement process
  • Opportunity to work with some of the largest UK and global water network operators
  • Development of case studies demonstrating the unique advantages of InflowSys™

Required Skills:

  • Customer focused approach
  • Excellent written and verbal communications skills
  • Knowledge of modern web-based business applications
  • Practical and theoretical experience in water networks is desirable
  • Prior experience in the use of water network modelling tools would be beneficial
  • Good project management skills and experienced in the use of project management tools
  • Good communicator and experienced in working with customers to understand their needs and deliver solutions
  • Degree or HND qualified in a related engineering discipline, or equivalent experience.

Who we are
At SUEZ the efficient and sustainable management of resources around the globe is at the
heart of everything we do. Respect – acting ethically and with integrity – is one of our core
values. We’re passionate about the environment and believe in protecting our world. Over
90,000 likeminded people worldwide makes for an incredible team, where collaboration and
trust are part of the way we work. With true team spirit, we can give our customers a standard
of service that goes above and beyond and ensure that our local communities have access to
essential water and waste services


We thank our people for all they do with development opportunities, wide-ranging benefits
and rewards that reflect their hard work. In a friendly, supportive environment, you’ll be
inspired to grow and play your part in creating a better future for all.

**NO AGENCIES PLEASE**

Closing Date
06/12/2021
Once we have sufficient applicants we withhold the right to close job vacancies early.
This vacancy has now expired, and is not accepting any new applications.