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Service Manager - Water Purification

Contract type
Permanent
Working Pattern
Full time
Location based
Thame
Hours per week
40
Dates that interviews will take place
Interviews via MS Teams
Salary
up to £50,000 plus Car, Pension, Life Assurance
Summary of vacancy

Here at SUEZ Water Purification Systems we are looking for a Service Manager to lead our Electro-Mechanical servicing team with repairs and re-commissioning of water treatment equipment in NHS and other key industries.

When you join SUEZ WPS, you get more than a brand-new role. Your work will help us deliver innovative and environmentally responsible solutions for water and waste management.

About the role

What will I be doing?

  • Ensure personal and team compliance with all SUEZ Health, Safety, Quality and Environmental Policies, and adhere to customer site rules and procedures (assuming the highest level compliance).
  • Ensure team provide RAMS for all visits
  • Design, develop and implement new Service scheduling software package centrally linked to MRP.
  • Lead and manage back-office team activities to co-ordinate all field activities and field service engineers to undertake work efficiently and effectively, utilising measured KPI’s.
  • Develop, implement, and sustain service standards and procedures.
  • Maintain customer relationships and improve response times
  • Manage contract proposal, negotiation, and renewal activity.
  • Increase revenue and margin by judicial deployment of contracts, work activity and cost control.
  • Resolve any service problems and customer concerns
  • Conduct periodic appraisals of team members and identify and oversee areas for improvement
  • Create and present regular reports to senior management
  • Ensure team test and commission all work prior to leaving the work-site
  • Train team to explain and demonstrate correct use of equipment
  • Ensure team gain customer sign-off of work prior to leaving site, and report activity on tablet thoroughly and promptly
  • Ensure team maintain spare parts car stock and up to date records of parts held/used, and tools are kept in good condition
  • Seek and share learning and continuous improvement with team
  • Actively participate in EQUIPMENT SERVICE and other SUEZ meetings
  • Recruitment, development and integration of new and junior employees.
  • Work with other stakeholders across other departments to improve overall company performance

What are the Requirements?
    
•    Equipment Service experience in an appropriate ideally in a Electro-mechanical        environment, in the water treatment sector with a minimum of 2 years in a management or  supervisory role. 
•    Excellent communication skills required 
•    Logical and well organized
•    Leadership and supervisory skills and/or experience 

Who we are

At SUEZ WPS the efficient and sustainable management of resources around the UK is at the heart of everything we do. Respect – acting ethically and with integrity – is one of our core values. We’re passionate about the environment and believe in protecting our world. With true team spirit, we can give our customers a standard of service that goes above and beyond and ensure that our local communities have access to essential water and waste services.

We thank our people for all they do with development opportunities, wide-ranging benefits and rewards that reflect their hard work. In a friendly, supportive environment, you’ll be inspired to grow and play your part in creating a better future for all. 

*** NO AGENCIES PLEASE ***

Closing Date
02/06/2022
Once we have sufficient applicants we withhold the right to close job vacancies early.