Sales and Retention Executive
- Contract type
- Fixed term
- Duration
- 12 months
- Working Pattern
- Full time
- Location based
- Exeter
- Hours per week
- 37.5
- Dates that interviews will take place
- W/C 12th May 2025
- Salary
- £37,879
- Summary of vacancy
-
Are you an experienced Sales and Retention Executive?
Then look no further as SUEZ is currently recruiting!
At Suez, we’re committed to making our world a more sustainable place – a highly complex challenge. That’s why we need diverse and inspirational individuals to help us move forward. If you’re ready to shape the future, collaborate, and drive positive change, we want you on our team. Join us to unleash your talent and help us achieve our shared goals.
About the Role
- £37,879 per year + Car or Car Allowance + Commission + Benefits
- Based at our DCW Hub at Greendale – Woodbury nr Junction 30 M5
- This is offered on a 12 Month Fixed Term Contract - and is full time.
- The role is office & field-based, so a Full UK Driving Licence is required.
- About the role
-
What will I be doing?
- Deliver sales growth through effective enquiry handling, in – field prospect identification and identifying upsell / resign opportunities to existing customers.
- Ability to travel and work both internally and externally on their own.
- Working collaboratively with the inbound team to convert prospective customers into sales via converting in bound demand/enquiry to sale.
- To primarily work throughout the region focusing on existing accounts (including large key accounts) to establish relationships with the customer base.
- To proactively manage the contact with existing customers. Prioritising spend, value, length of contract, contract expiry and regional/local strategy, ensuring all customer contact and sales opportunities are recorded in Purgo
- To promote an environment / experience with prospective and existing customers that is transparent to ensure creation of trust – “that we will do what we say we will”.
- Ensure contract / customer profit margin is in line with regional and budget expectations; undertake negotiations with client and internal stakeholders if operations / client behaviour is required to ensure maximum benefit / profitability.
- Maintain regular and constructive communication with line manager, colleagues, applicable operational department(s) and external contacts / suppliers, but principally customers.
- Promote the services provided by DCW in the applicable area. Proactively identifying customers who have requirements for our services.
- Achievement of the individual’s sales targets as identified.
- Regular communication with functional departments that may impact on sales potential i.e. Credit Control / Sales Admin.
- Produce weekly sales reports and ensure all sales opportunities are recorded accurately in Purgo
- Monitor external competition within the area and feedback to commercial management and to regional management the nature of all competitor activity, both from the perspective of attack and at large.
- Keep up to date with current costs and prices required for collection services.
What are the requirements?
- History of working within fast paced sales environment with monthly targets to achieve.
- Telephone sales experience and account management experience is ideal.
- Experience and exposure to working in alignment with operational teams.
- Strong financial and commercial understanding with a proven track record in customer retention / objection handling / account development / fostering commercial relationships with both internal and external customers and suppliers alike.
- A track record of improving customer margins whilst working within the confines of a competitive market.
- Understands the need to operate in a compliant manner whilst at the same time competing in a challenging environment, delivering excellent customer service.
- Experience of managing service levels, the ability to create a positive customer experience whilst managing expectations, ensuring customer loyalty and managing profit levels by fostering commercial relationships.
- Proactive sales outreach and existing customer visits to retain and identify additional sales opportunity within these existing accounts.
Who we are
Join us, and you’ll be part of a forward-thinking business where people are free to grow. In a workplace where respect, team spirit, customer focus, and commitment to the environment are real values – not just words on a page. As part of our dedicated team, you’ll play an important part in the essential work we are doing to build a sustainable future.
At Suez, we believe in investing in our people. You’ll have access to continuous learning and development opportunities, empowering you to reach your full potential. Our inclusive culture ensures that everyone’s voice is heard and valued, fostering innovation and collaboration.
We offer competitive benefits, including flexible working arrangements, comprehensive health and wellness programs, and opportunities for career advancement. By joining joining DCW / Suez, you’ll be contributing to a mission-critical role that makes a real difference in the world.
If you’re ready to take on this challenge and be part of a team that’s dedicated to making a positive impact, apply to Suez today. Together, we can build a sustainable future.
- Job Description
- JD_Sales_and_Retention_Executive.docx
- Closing Date
- 09/05/2025